At Proclones, we are committed to ensuring that your shopping experience is smooth and satisfying. Below is our shipping and returns policy to help you understand our processes better.

📦 Processing Time

• All orders are processed and shipped within 2–3 business days.
• Orders are not shipped or delivered on weekends or public holidays.
• In case of high order volume, shipments may experience slight delays. If there is a significant delay, we will notify you via email or phone.

⏰ Shipping Time

• Domestic Shipping: Orders will be delivered within 3 to 4 weeks from the date of order confirmation.

🚧 Possible Delays

Delivery times may be affected by factors beyond our control, such as:

• Weather conditions
• Customs delays
• Other unforeseen circumstances

🔄 Returns & Refunds

Replacement Policy

We offer a 7-Day Replacement Policy. We understand that sometimes you might need a different size or color after receiving your order. That’s why we offer a hassle-free 7-day replacement policy!

Exchanges

• Exchange requests should be made within 2 days after receiving the products.
• We will provide you with the exchanged product within 3–7 business days.

✅ Eligibility for Returns:

• Items must be returned unused, in original packaging, and with all tags intact.
• Returns must be requested within 7 days of delivery.

🚫 Non-Returnable Items:

• Items damaged due to customer negligence.
• Used or altered items.

💰 Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7–10 business days through the original payment method.

📞 Contact Us

For any shipping or return-related queries, feel free to reach out to us at:

📧 Email: care.proclones@gmail.com
📞 Phone: +91 8619292434
🌐 Website: https://proclones.in